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Attention Span & Productivity – Book Recommendation

Posted on by by Posted in Achieving Goals, ADHD, Book Recommendations, Creative Thinking, Leadership, Neuroscience, Performance, Academic Achievement, Procrastination, Productivity, Time Management, Resources, tools, Strategic Planning, Business Decisions, Organizational Development, Stress Management
Two goldfish in a bowl, one of them reading a thick book. The other one asks: "You’re reading a book called “Attention Span”? Is this some kind of joke?"

“You’re reading a book called Attention Span? Is this some kind of joke?”

In her book “Attention Span“, Gloria Mark explores the impacts of today’s fast-paced technology on our attention spans, productivity, and happiness. She presents a lot of research done both by her own and other teams. Based on that, she offers advice, not only on how to gain more control over our attention, but also on finding balance between productivity and happiness.

Attention Span: A Groundbreaking Way to Restore Balance, Happiness and Productivity by Gloria Mark (2023). [1]

Here are just a few of the findings and insights I found helpful.

Fun facts about attention and productivity

Have our attention spans really decreased?

Maybe you are feeling it yourself? Or maybe you’ve heard humans’ attention spans compared unfavorably to those of goldfish? Well that was a bit unfair. But is it true it that we are switching our attention more often these days than we used to? As it turns out, indeed we are.

Mark reports dramatic findings from her own as well as other people’s research [1], spanning from the early 2000’s to now. In the early years they shadowed people with stop watches. Later, they used computer logging methods to record precisely how long people’s attention remained on one screen, and when they switched their screens, apps, or websites. The measured average time people spent before switching went down steadily from about two and a half minutes in their earliest studies in 2004, to less than fifty seconds in 2021.

Another change that happened along with attention spans shortening is that people were spending more time at their desks and less time in formal and informal meetings. With that, people were becoming more sedentary during their work hours. (That decline already happened pre-pandemic, when most meetings were in person.)

The three high costs of rapid attention switching

Multitasking has rightfully earned a bad rap. Because our attention cannot be divided into more than one focus, we cannot truly to two things in parallel, unless one or both of the activities require little or no attentional resources. For example, listening to an audiobook while cooking is possible if I cook something that requires minimal thinking. If I’m trying to read and follow a new recipe, I’m quickly going to lose the plot in the audiobook. Similarly, I may be able to speak on the phone while painting, but not while responding to incoming texts or emails. Even if it feels like I’m doing both things at the same time, what I am really doing is switching my attention rapidly between them.

There are three problems with rapid attention switching. All three have been well documented over decades of research:

  1. We make more errors. Whether the switching is voluntary or not, our performance on each task is worse when we switch between them, compared to when we first complete one and then the other.
  2. It takes us longer to complete both tasks (again compared to first completing one, then the other).
  3. It increases stress. Diastolic and systolic blood pressure rises, and heart rate variability increases. Those physical markers are consistent with people’s subjective experience. The faster the switching, the more stressed people report feeling.

How can we improve our attention span and productivity?

What NOT to do:

1. Don’t try to focus as long as possible

Mark aims to dispel several myths in her book. The first myth is that we should try to focus as long as possible in order to be most productive.

It turns out that focusing for lengthy periods of time, especially without breaks, is not natural for most people. Just as we are not able to lift weights all day, we can’t stay focused for long stretches throughout the day without breaks. Sustained focus is associated with stress and can only be maintained for a limited time before our performance begins to decline.

There is a physiological basis in the brain that underlies this. When we focus our attention, the regions of the brain that are involved in that task use more oxygen, and accordingly the carbon dioxide content in the blood increases. This causes blood vessels to dilate to remove that waste from the activated part of the brain. Over time, blood velocity decreases as a consequence. When that happens, and the person remains in that sustained focused state, their performance declines. This change in performance that accompanies decreased blood velocity suggests that cognitive resources are not being replenished fast enough while the task continues. [1]

In other words, our brains hit a physical, metabolic limit, and we need breaks. This leads to another recommendation:

2. Don’t try to eliminate all rote, mindless activities

In line with this, Mark challenges the myth that rote, mindless activities have no value. There is no need to cut out all mindless activity like playing silly puzzle games, browsing the web, watching movies, or other easy and non-productive things.

Mark on the contrary suggests that since our attention is limited, it makes sense to pull away when we feel that we have exhausted our cognitive resources. Letting our minds wander while taking breaks with easy tasks, both online and in the physical world, helps us replenish our scarce cognitive resources. With more resources, we are better able to then focus again and be productive.

3. Don’t feel bad if you can’t get into a flow state at work

Another myth that Mark challenges is that we should all be able to get into “flow states” at work.

Flow, a term coined by Mihaly Csikszentmihalyi, is that optimal state of attention where we are so caught up in an experience that we lose touch with the outside world and are unaware that time has passed. We feel joy and excitement, and are at our utmost creative peak. [1]

While people often have flow experiences with creative pursuits such as art, music, craft, design, or also in problem-solving tasks such as coding, Mark and her collaborators found that it rarely occurs in the knowledge workplace. Much of the nature of knowledge work is just not conducive to this kind of creative experience. This doesn’t mean we’re doing something wrong.

What can we do instead to improve our attention span, productivity, and happiness? 

Instead of falling for these myths, Mark suggests we aim for balance and well-being by finding a good rhythm for our attention and productivity.

1. Designing your day:

Design your day based on your own rhythm of attention, knowing that you have peak times for focus. Take advantage of these. Most people have peak focus times around 11 a.m. and midafternoon, but your own peak focus may differ from that. Save your hardest tasks for your peak hours.

When designing your day, recognize the value of “negative space”. In art, negative space refers to the area around a figure and is recognized as an essential part of the art work. In Japanese, the term “yohaku no bi” refers to the beauty of empty space. Design your day to include negative space, which is just as important as the work itself because it helps you achieve a sustainable balance.

2. Coping with external interruptions

Having control over interruptions helps people be more productive.

A good time to intentionally redirect your attention is when you reach a break point in a task, such as finishing writing a chapter or completing a budget—natural places to pause.

It that’s not possible and you do need to interrupt a task: externalize your memory of that unfinished task. For example, write a note about your most important unfinished tasks and a plan for the next step. Mark cites a study by Michael Scullin and colleagues, who found that people who wrote down their unfinished tasks fell asleep significantly faster than the other group. In fact, the more detailed their notes, the faster people fell asleep. [1] This finding can be explained by the Zeigarnik effect: as people lay in bed, unfinished tasks agitated around and around in their minds, stirring up tension.

3. Coping with internal interruptions

It is important to acknowledge that interruptions to our attention can be external as well as internal. We tend to self-interrupt, even when there are no outside triggers that would prompt us to switch attention.

Practice meta-awareness (awareness of your awareness). This means being conscious of what you are experiencing while it is unfolding, for example of the moment you choose to switch screens from work to opening your news browser.

Once you have that awareness, you can ask yourself: what value will I gain by interrupting my work and checking the news? If you’re already on the news site by the time you reach that meta-awareness, you can ask: How much time have I spent here already? Am I gaining any value by staying here? When you have meta-awareness, you can switch your frame of mind from being a passive to an active user of your attention.

Developing the ability to use meta-awareness takes practice. The better able you are to gain a meta-awareness of your behavior, the more intentional you can be in your actions.

Practice forethought by imagining how your current actions might affect your future. For example, before you go on social media or play an online game, spend a moment to think ahead and imagine what your end of the morning might look like if you indulge. The more detailed your visualization is, the easier it is to take an action to course-correct if you need to.

Increase friction: make it harder for your attention to switch. For example, if you know that you like to play a certain game, hide the app in a folder so that it’s harder to get to. Having to search for it will make you pause and increase the chances you’ll become aware and get the chance to make a conscious choice.

Best practices for organizations: increasing employees’ attention spans and productivity

Finally, some changes can only be accomplished on an organizational level. Two recommendations stood out to me in particular:

  • Reducing email
  • Designating quiet time, where responses are not expected

It took Gloria Mark six years to find a company that was willing to cut off email for a full work week as an experiment. When email was cut off, heart rate monitors revealed significantly less stress by the end of the week, and more enjoyment of social interactions. What’s more, people’s attention spans were significantly longer while working on their computers. In other words, they switched their attention less frequently. With the caveat that this was a quasi-experiment in the field, rather than a randomized controlled study, this finding nonetheless offers plausible evidence that email may cause attention spans to decline.

Based on her findings, Mark suggests cutting off email as a no-brainer. However, individuals alone cannot solve the email problem by simply cutting off from it. Email is a problem that needs to be tackled at the organizational and even societal level.

Disappointingly (and surprisingly to me) Mark found that batching email does not help. People who read email in batches showed no difference in stress levels compared to people who checked their email continually. In fact, batching even led to more stress, rather than less, for highly neurotic people. However, simply decreasing quantity helped. People who spent less time daily on email were less stressed—even after controlling for their job demands and job autonomy.

Final note

What I presented here is not meant to be a book summary. I selected only a few insights I gained from the book, and gave my notes a different structure than the book did. I hope you find some of it memorable and applicable.

If you would like to discuss how you or your organization could put some of these suggestions into practice, please let me know.

"Get in Touch" Button to Schedule a phone call or coaching session with Ursina Teuscher

 

by Ursina Teuscher (PhD), at Teuscher Decision Coaching, Portland OR

 

Picture Credits:

Image created with the assistance of OpenAI DALL-E and Microsoft Designer

 

Reference:

[1] Mark, G. (2023). Attention Span: A Groundbreaking Way to Restore Balance, Happiness and Productivity. Hanover Square Press.

Note: Gloria Mark cites many studies in her book, some of which I mentioned here. I have not read those original studies and am therefore not listing them as direct references for this post.

 


Bias and Noise in Hiring Decisions

Posted on by by Posted in Book Recommendations, Leadership, Risk and Uncertainty, Strategic Planning, Business Decisions, Organizational Development
How can companies reduce not only bias, but also noise, in their hiring and other decisions?

The problem of bias in corporate decisions, such as hiring, promotion and salary decisions, is well-known. However, there is another type of error that has not been talked about as much – perhaps because it is harder to see, and harder to fit into a narrative: noise.

What is noise in corporate decisions, and how is it different from bias?

Noise is a random error in our decisions. Research has confirmed that in many tasks, experts’ decisions are highly variable. Professionals often make decisions that deviate significantly from those of their peers, from their own prior decisions, and from rules that they themselves claim to follow. This is the case even when the stakes of those judgments are high, such as when appraising real estate, valuing stocks, or sentencing criminals.

In hiring decisions, noise would be, for example, a variability in who gets hired, based on who is making the decision, what mood they’re in, or what time of the day it is when that decision is made. In other words, influences that shouldn’t play a part do play a part. What differentiates noise from bias is that the error does not always go in the same direction, as is the case with biases.

Bias and Noise in Hiring Decisions

 

The target-analogy in the figure illustrates this difference. The shots on Target A are accurate. There is no bias and very little noise. The shots on Target B are biased, but not very noisy at all. They are systematically off in one direction – down to the right from the bullseye. Target C on the other hand shows noise, but no bias: the imprecisions in relation to the bullseye cancel each other out. Target D has both bias and noise.

 

Daniel Kahneman’s take on noise:

In his latest book “Noise: A Flaw in Human Judgment“, Daniel Kahneman makes a strong case that we should indeed care about noise, not only about bias. Noise is more difficult to appreciate than bias. However, it is no less real, no less costly, and no less unfair.

How can companies reduce not only bias, but also noise in their decision processes?

Trying to fix a known bias is a bit like curing a known disease. Knowing what the symptoms are, we try to work in the opposite direction. Fighting noise, on the other hand, must be preventative in nature, because we don’t know in what direction we are going to make mistakes. With that analogy, Kahneman recommends “Decision Hygiene”. Just as physical hygiene prevents all kinds of diseases, including ones we don’t fully understand yet, decision hygiene prevents all kinds of errors – noise as well as bias.

A few practical ways to apply decision hygiene, and thereby reduce noise in your hiring and other decisions:
  • Whenever possible, get several independent judgments and calculate their average. Averaging judgments gets rid of noise. (Averaging judgments does not reduce bias. However, it may still be an important step in fighting bias, because it makes any bias more visible. You can see this effect in the target shot illustration above. The bias is much more striking in Target B than Target D. Anyone looking at Target B would advise the shooter to aim “up and left”. For Target D, this conclusion would be much less obvious, even though there is no less bias.)
  • According to Kahneman, rank orders (= comparative judgments) contain less noise than ratings (= absolute judgments). Therefore, make judgments comparative instead of absolute. In other words: create a rank order of your options by comparing them, instead of rating each option separately on a scale.
  • Break problems into subproblems that you evaluate independently. For example, in a hiring decision, create selection criteria that you evaluate separately. Then apply those in the same way to every candidate. (This values clarification exercise may help with creating criteria.) The next point is related to this one:
  • Postpone your intuition. Structure the process to prevent “premature closure” driven by first impressions. In other words, don’t let your gut feelings call ALL the shots by coming to a conclusion too early. This does not mean that you shouldn’t listen to your (or your colleague’s) gut feelings, but give those feelings a place in the process. For example, in a hiring decision, make the “like-ability” of a candidate one of your official criteria. You’ll need to acknowledge that this criterion might be fraught with bias, because we tend to like people who are similar to us. However, when this is made explicit, you can decide consciously how much weight you want to give that criterion. Is it more important than the skills and experience? Does weigh in with it 10% of the total, 20%, or 80%? This kind of transparency and thoughtfulness will again not directly eliminate bias, but will make it more apparent.

As companies these days are more concerned about biases than they used to, they are hopefully also getting more attuned to the general importance of making good decisions, and to the risk of making bad decisions. That effort should naturally lead them to also tackle noise. Thankfully, many of the remedies that improve decisions will reduce both bias and noise.

by Ursina Teuscher (PhD), at Teuscher Decision Coaching, Portland OR

“When something happens, you immediately have a story and an explanation. You have that sense that you learned something and that you won’t make that mistake again.
These conclusions are usually wrong.
What you should learn is that you were surprised again. You should learn that the world is more uncertain than you think.”

Daniel Kahneman

 


How to Deal with Regret

Posted on by by Posted in Book Recommendations, Health Decisions, Performance, Academic Achievement, Relationship Decisions, Risk and Uncertainty, Strategic Planning, Business Decisions, Organizational Development
Do you have deep regrets about some of your past decisions?

How to deal with regrets about your past decisionsA solid “No!” to this question should be much more concerning than a “Yes”.  Regrets make us human, as Daniel Pink argues in his new book The Power of Regret. What’s more, regrets can help us become better humans, if we learn something from them along the way.

Drawing from his own research as well as previous studies, Pink claims that people feel regret quite often. He identifies four core categories of regret:

1. Foundation regrets
“If only I’d done the work.”
These are regrets where we opt for short-term gains over long-term payoffs, like not studying hard enough in school or not saving enough money.

2. Boldness regrets
“If only I’d taken that risk.”
These are regrets of inaction, such as not starting a business, not asking someone on a date, or not going on trips. Research suggests that people regret failures to act more often than they regret actions.

3. Moral regrets
“If only I’d done the right thing.”
These often seem to hurt the most and last the longest. They involve taking what our conscience says is a wrong path, such as lying, stealing, betraying or hurting someone. I found it actually quite heartwarming to read some of the examples Pink provided, such as lasting feelings of deep shame about not standing up for a bullied classmate in school. Surely, the fact that moral regrets are the most painful regrets says something nice about the human species.

4. Connection regrets.
“If only I’d reached out.”
These regrets stem from missed or broken relationships, such as when friends lose touch with each other over the years, or families remain estranged over a falling out that happened a long time ago.

How can we make the best use of our feelings of regret?

Pink fights the common idea that it would be a good thing to have no regrets. He argues that regret fulfills an important function in motivating us to do better. He points to three benefits of regret:

  • Regret can improve future decisions. Studies have shown that when people think about what they regretted not doing in the past, they made better decisions later on.
  • Regret can boost performance. Researchers have found that even thinking about other people’s regrets led to improved test scores.
  • Regret can deepen meaning. Examining regrets can help us clarify our life’s purpose and steer toward meaning.
On the other hand – there’s a dark side to regrets

All that said, I also often see that regrets – or rather the fear of regrets – can be paralyzing. My clients often tell me the one thing that makes their decision the most difficult is the fear they might regret their choice later. This fear is often influenced by past regrets that are still painful. So what should you do if the fear of future regrets is paralyzing your current decisions?

While I agree that past regrets can be very powerful in informing our future decisions, I do want to point out that they are not always rational. We often judge our past decisions with hindsight bias. Once we know the consequences of our actions or inactions (after they happen) it’s easy to see how we should have acted differently. In the moment we had to decide, chances are we simply didn’t know all that.

How can we avoid the kind of regret that’s based on hindsight bias?
  • A “therapy” for regret is to remind yourself of what you knew at the time you made the decision. If you considered the possible consequences at the time you made the choice, and linked reasonable probabilities to them, that’s all that can be expected of anyone. In the case of extremely unlikely events, even that may be too much to expect. (If you didn’t take these things into account when you could have, that’s another matter. Then the regret you feel might be a good opportunity to start learning and practicing a more rational approach to your decisions.)
  • Even better than therapy is inoculation. You can “inoculate” yourself against future regret before you make a decision by (a) preparing yourself to live with the worst-case scenario and also (b) preparing to remind yourself of what little was known at the time you made the decision.

Fear of regret can cause decision avoidance or paralysis. These can come at a high cost in the long run. In fact, there’s a sad irony to that, given that people tend to regret inaction more often than action.

Inoculation against regret can therefore play a very important role in helping you be courageous enough to actively and rationally decide in the first place, rather than avoiding the decision and letting fate (who’s not always on our side) take over.

by Ursina Teuscher (PhD), at Teuscher Decision Coaching, Portland OR


Decision Support Tool: Instructions for Creating a “Value Tree”

Posted on by by Posted in Career Development, Group/Interactive Decisions, Conflict Resolution, Resources, tools, Strategic Planning, Business Decisions, Organizational Development

Part of a value tree of one of my clients

Whenever you have a really big decision to make, the best place to start thinking about it is by identifying what really matters – that is, by clarifying your goals and values. To help with that, the exercise of constructing a “Value Tree” is a great decision support tool. Here you can download a set of instructions on how to create your very own value tree (written by myself and Barry Anderson).

The Research

Value trees (also known as “goal hierarchies” in decision theory) are an established method to support decision-making. Their effectiveness has been evaluated by several independent researchers with real career decisions. Those studies have shown that constructing a goal hierarchy leads people to process more information (Aschenbrenner et al., 1980, Paul, 1984), come up with more specific, rather than generic, goals (Teuscher, 2003), and be more satisfied with their decisions (Paul, 1984).

The Practice

It’s easy to do this exercise by yourself, but the value tree is also great decision support tool to use in a coaching setting. Therefore, a part of our instructions are addressed to counselors, coaches and facilitators who may want to start using this method. A value tree can be especially helpful for couples or groups who are tackling decisions together.

Below are a few examples of value trees that my clients or students created. While you probably won’t be able to read the content in these images, I hope the examples will encourage you to grab your own block of sticky notes and get started – and don’t hesitate to personalize this exercise.

Value Tree as a Decision Support Tool - Client Example

Value Tree Exercise (Workshop on Decision Support Tools by Ursina Teuscher)

Value Tree Exercise (Workshop on Decision Support Tools by Ursina Teuscher)

Value Tree Exercise (Student Example)

Value Tree Exercise (Student Example)

References:
Aschenbrenner, K. M., Jaus, D., and Villani, C. (1980). Hierarchical goal structuring and pupils’ job choices: testing a decision aid in the field. Acta Psychologica, 45:35–49.
Paul, G. (1984). Entscheidungshilfen im Studien- und Berufswahlprozess. Peter Lang, Frankfurt.
Teuscher, U. (2003). Evaluation of a decision training program for vocational guidance. International Journal for Educational and Vocational Guidance, 3:177–192.

by Ursina Teuscher (PhD), at Teuscher Decision Coaching, Portland OR


Summer Reading List 2020 – Book Recommendations on Leadership and Career Development

Posted on by by Posted in Achieving Goals, Book Recommendations, Career Development, Procrastination, Productivity, Time Management, Strategic Planning, Business Decisions, Organizational Development

Here are a few books about decision making and leadership that I found worth reading and still very relevant, regardless of how things have changed since they were written.

The first two are not only interesting if you’re leading other people, but also if you are running your own business as a solopreneur. Both books talk about value-driven business models, although in very different ways. I found Simon Sinek’s particularly inspiring:

Simon Sinek (2013). Infinite Game. 

Seth Godin (2018). This Is Marketing: You Can’t Be Seen Until You Learn to See. 

Aaron Dignan (2019). Brave New Work: Are You Ready to Reinvent Your Organization?

Brené Brown (2018). Dare to Lead: Brave Work. Tough Conversations. Whole Hearts. 

My last recommendation is a good basic reference if you’re looking for a job. It offers detailed advice and examples on how to write your resumes and cover letters, and how to tailor them to your desired position. As much as I recommend it though: given how quickly the job market and its challenges are changing, I would recommend any book (regardless of how recently published) only as a starting point, and as one reference. Always do a detailed search online for specific advice about your desired position and industry, and get personal advice from people who are working and hiring in that field – or better yet, at that company. In addition, make sure your resume has a chance to get past automated Applicant Tracking Systems and in front of human eyes at all. (This is not a topic the book talks about, but it is absolutely essential in any resume you submit online).

Patricia K. Criscito (2013). How to Write Better Résumés and Cover Letters.

Book recommendation: resume writing

by Ursina Teuscher (PhD), at Teuscher Decision Coaching, Portland OR


Ask Three Questions to Refine Your Career Decisions

Posted on by by Posted in Career Development, Leadership, Strategic Planning, Business Decisions, Organizational Development

[Guest post by Bruce Hazen.]

Whether a career transition is one of your own choosing or one that is done to you, beware of a premature rush to job search tactics. For most people this premature rush means updating their resume and starting to patrol the internet job sites. If they’re a bit more extraverted, they may start to network with colleagues, friends and acquaintances. But this is when they start to realize something strategic is missing.
No, it’s not the fact that they haven’t defined the bulls-eye that they’re targeting, although this step is going to be crucial. With a defined target they can move to the next critical step in a well designed search – the personal marketing plan. But it’s not yet time for that either.

There are three career questions that must be addressed first. They cause you to answer profound and fundamental questions about where you are now in your career trajectory. If you don’t know your current location along that trajectory, you may be trying to solve the wrong problem.
Let’s take a look at The Three Questions. They are mutually exclusive and collectively exhaustive in framing your career:

  1. When is it time to move up?
    This doesn’t just mean promotion. It asks if it’s time to progress in your role, team, company or the profession itself. (You need a development emphasis in your search for new work)
  2. When is it time to move out?
    This doesn’t necessarily mean leave your employer. It could also mean move out of a role, a level of responsibility, a team or maybe even move out of a profession or industry altogether. (This calls for a transition strategy, commonly also known as a search strategy)
  3. When is it time to adapt your style for greater success?
    You may like the work and the people and enterprise you work for, but you’re not getting the success you want. You know you need to adapt and change something, but you may not be sure what or how. (This calls for a coaching strategy.)

Example: Julie was a skilled researcher who had Peter-principled her way into a leadership position running a research department within a high-tech company. She came to our first consultation convinced that she needed to move out of the company due to frustrations with managing her team. When I explain The Three Career Questions to anyone, I ask them to first talk about the two questions that they didn’t choose before we discuss the one they feel is most compelling. She described her frustrations as well as her distinct lack of training or coaching to take on her leadership role. I diplomatically suggested that she had a leadership style issue as a new leader and targeting a management role at a new company would simply relocate the struggle/problem to a new address without adapting her style for greater success. Our work switched to management coaching and she decided to turn her current position into a learning laboratory and more of a success before moving out.

Good questions embody values and insights that cause you to think and iterate your ideas and decisions to design even better ones. Use The Three Career Questions to refine your career decision-making and strategy early in the process.
Oh, there’s a fourth question too: When is it time to stay the course when the answer to all three question is: “not now”? Answer: Enjoy that ride when you can.

Bruce Hazen: Three Questions to Refine Your Career DecisionsAbout the author: Bruce Hazen is a career and management coach in Portland, Oregon. He has lead Three Questions Consulting for 20 years and is the co-author of the chapter on career coaching in the Sage publication, The Complete Handbook of Coaching (2018). 


Summer Reading List 2018

Posted on by by Posted in Achieving Goals, Book Recommendations, Career Development, Financial Decisions, Group/Interactive Decisions, Conflict Resolution, Health Decisions, Procrastination, Productivity, Time Management, Risk and Uncertainty, Strategic Planning, Business Decisions, Organizational Development

New Summer Readings: Books on Decision Making and Goal AchievementAnother hopefully long and beautiful summer is coming up, and my intention is to spend a lot of it productively: reading. Preferably in a hammock. If you feel the same, here comes my new list of book recommendations about decision-making and goal achievement.

Dan Ariely and Jeff Kreisler (2017). Dollars and Sense: How We Misthink Money and How to Spend Smarter. I’ve always enjoyed Dan Ariely’s self-deprecating sense of humor, and in this collaboration he found a great match in Jeff Kreisler. Even though I was familiar with most of the concepts they discuss, this book not only kept me entertained, but also highlighted very clearly (and sometimes painfully) the irrationalities around money that I still allow into my life. Read a sample here.

Chris Guillebeau (2017). Side Hustle: From Idea to Income in 27 Days. A practical step-by-step guide of how to create and launch a profitable part-time business. You can look into it here. Chris Guillebeau’s approach is very much no-nonsense, no fluff, no jargon – from brainstorming, shaping and selecting ideas, to launching, tracking and refining your game. While some steps would likely take more than his suggested hour per day, and while I’m not confident that I would have the discipline to follow all his steps in sequence, I do think it would make sense to do just that.

Bryan Dik and Ryan Duffy (2012). Make Your Job a Calling: How the Psychology of Vocation Can Change Your Life at Work. This book explores the powerful idea that almost any kind of occupation can offer any one of us a sense of purpose and thereby satisfaction. The authors define the idea of calling (both from a spiritual and secular perspective), review research on and provide tips for finding a calling at all stages of work and life. They also point out some dangers of pursuing a higher purpose. Here’s a preview.

Greg McKeown (2014). Essentialism. The Disciplined Pursuit of Less. Sure, we all know the importance of prioritizing and focusing, but here Greg McKeown reminds us that living and working as an “essentialist” requires sacrifices. It requires a willingness to give up a lot to gain something of much more value. The author shows how to apply this concept in work as well as leisure and family life, with a special focus on leadership. Mostly through my clients, I know there are too many high-achieving professionals at the verge of burn-out with too many tasks to juggle. For their sake, I hope the message of this book will be heard and will find the necessary traction in our organizations. Check out the beginning here.

Glenn Livingston (2014). Never Binge Again: Reprogram Yourself to Think Like a Permanently Thin Person. Stop Overeating and Binge Eating and Stick to the Food Plan of Your Choice! While I usually recommend books that are based more on data and science, this one is different: its arguments use simple examples that are nonetheless convincing. It makes us realize there are plenty of rules we are perfectly capable of following, where we don’t think of our will-power as limited. For example: I never eat food from a stranger’s plate in a restaurant; I never shoplift; I never pick a fight with strangers. Why, then, do I think that I am powerless over certain food choices in certain situations? Powerless to say NO to the free cookies on a tray, or to the unsupervised half-empty box of donuts? According to this book, it is a simple matter of getting total clarity of what you truly want, and what you don’t want (e.g., when, and it what situations, you want to eat certain types of food), putting those rules into writing, and then sticking to them. Because you know you want to, and you know you can. Friendly rules, but no more permission to screw up, ever again.
(“Trigger foods”? We’re not guns. It’s just a metaphor, and perhaps not such a helpful one, I’ve come to think. There is no actual trigger that has the power to release an uncontrollable sequence of actions in us. At any moment, we can – and will – change our behavior, based on new information and our new preferences. So we just need to get our preferences straight.)
Here’s a preview, but it’s actually a free e-book anyway. Written by a coach, it accordingly comes with some promotion of his coaching. Read it for the message, not if you’re looking for a literary masterpiece.

Laurence Gonzales (2004). Deep Survival: Who Lives, Who Dies, and Why.
I’m not sure how long this book had been lying on our coffee table when I heard it was the 2018 winner of the Eric Hoffer Award Montaigne Medal. I admit this was the reason I picked it up again this year with renewed interest. I found it for the most part a captivating read, although sometimes frustrating with lots of names in personal stories, which were chopped up across chapters – starting, stopping and taking up again later with no transitions, punishing me for skipping earlier parts. (That may be my problem – I resent non-fiction that forces me to read it as if it were a novel.) More importantly: I took issue with the oversimplified message of “mind over matter”, which I find cynical in the light of those who didn’t survive. Many of his conclusions also suffer from quite literal “survival bias” – not a pun, but a serious problem in his reasoning, although with this topic admittedly a difficult one to avoid. At the very least it should be acknowledged as a limitation. That said, I did learn some interesting lessons about dangers in unexpected places and how to (not) face them. Start reading here.

Brad Borkan and David Hirzel (2017). When Your Life Depends on It: Extreme Decision Making Lessons from the Antarctic.
Also a book about decision-making in extreme life-and-death situations, this one takes a more systematic approach, and offers more substantial and original content, despite being based on an older history: it takes us back to the very first expeditions of early explorer teams to the Antarctic in the early 1900’s. The authors analyze the decisions made by several competing teams and discuss fascinating questions about leadership, as well as followership, under these extreme conditions. Look into it here.

by Ursina Teuscher (PhD), at Teuscher Decision Coaching, Portland OR


Employee Coaching ROI: Is It Worth It?

Posted on by by Posted in Achieving Goals, Career Development, Coaching Practice, Leadership, Procrastination, Productivity, Time Management, Strategic Planning, Business Decisions, Organizational Development

What is the return on investment (ROI) of employee coaching for an organization?

Offering coaching for employees – especially at the executive level – has become a widespread management tool. Companies often hire coaches with the goal to improve performance and develop talents, but also to keep high-performing people within an organization.

However, coaching is an expensive intervention: aside from the fees of the coach, there’s also the opportunity cost of the employee’s time spent with the coach during working hours. Therefore, companies who are paying for coaching for their employees will want to know whether it is a good investment. Does it improve the company’s bottom line enough to be worth the cost?

A look at the evidence

What effects does coaching have? I put together a selection of research articles investigating this question, including all the meta-analyses I could find that have been conducted in the past two decades. You’ll find the full list of references below, and here’s my very brief, non-systematic, summary:

Despite using different measures, each of the meta-analyses found that overall, coaching is a very effective intervention. It affects goal achievement, performance and skills directly, but also other work-relevant variables, such as employee’s well-being, work attitudes, and self-regulation.

A few random fun facts:

  • Novice coaches are as effective as the more experienced coaches.
  • The background of the coach matters: coaches with a mix of psychology and non-psychology background were more effective than coaches solely with a psychology or non-psychology background.
  • Coaching outcomes were more improved in undergraduate coaching clients than in either executive or non-academic, non-executive coaching clients. (But the explanation might be as simple as that students had the most immediate opportunities to prove performance, such as in exams).
  • Coaching has the strongest effect on behavioral changes, as opposed to attitude changes.

But: how can an organization assess their own coaching ROI and effectiveness?

Despite these robust findings of the effectiveness of coaching, several studies point out that it is not only very difficult, but probably impossible, for any one organization to measure the true ROI of their own coaching interventions accurately, because links between coaching and monetary changes within an organization are so complex. However, any one organization can make use of more established knowledge when interpreting their outcomes of coaching:

For instance, coaching may increase an employee’s self-efficacy, and we already know from a considerable amount of research that self-efficacy is related to better performance in the work place. As another example, if coaching increases employees’ well-being and resilience, we can assume that this will also benefit the employer, because we already know from a multitude of other studies that well-being and resilience are linked to desirable employee attitudes, behaviors and performance. Similarly, goal achievement has been established as a reliable outcome of coaching interventions, and higher or continued goal attainment leads to greater satisfaction on an individual level, as well as to increased productivity, performance and organizational profitability.

Beyond ROI

In other words, while most coaching studies have focused on the benefits of coaching to the individual, rather than the organization, we already know from a large body of research how these individual benefits extend to the team and organizational level. There is therefore no need to get discouraged by the elusiveness of ROI as an outcome measure. Organizations can assess the effectiveness of their coaching in many other ways, and rely on earlier research when interpreting these outcomes.

by Ursina Teuscher (PhD), at Teuscher Decision Coaching, Portland OR


References:
Avey, J. B., Reichard, R. J., Luthans, F., & Mhatre, K. H. (2011). Meta-analysis of the impact of positive psychological capital on employee attitudes, behaviors, and performance. Human Resource Development Quartely, 22, 127–152.
Burt, D., & Talati, Z. (2017). The unsolved value of executive coaching: A meta-analysis of outcomes using randomised control trial studies. International Journal of Evidence Based Coaching and Mentoring, 15, (2), 17-24.
Grover, S., & Furnham, A. (2016). Coaching as a Developmental Intervention in Organisations: A Systematic Review of Its Effectiveness and the Mechanisms Underlying It. PLOS ONE, 11(7), e0159137.
Hodgkinson, G. P., & Ford, J. K. (2010). International Review of Industrial and Organizational Psychology, 2010. John Wiley & Sons.
McGovern, J., Lindemann, M., Vergara, M., Murphy, S., Barker, L., & Warrenfeltz, R. (2001). Maximizing the impact of executive coaching. The Manchester Review, 6(1), 1–9.
Meuse, K. P. D., Dai, G., & Lee, R. J. (2009). Evaluating the effectiveness of executive coaching: beyond ROI? Coaching: An International Journal of Theory, Research and Practice, 2(2), 117–134.
Passmore, J., & Fillery-Travis, A. (2011). A critical review of executive coaching research: a decade of progress and what’s to come. Coaching: An International Journal of Theory, Research and Practice, 4(2), 70–88.
Passmore, J., & Gibbes, C. (2007). The state of executive coaching research: What does the current literature tell us and what’s next for coaching research? Coaching Psychology Review, 2(2), 116.
Robertson, I. T., Birch, A. J., & Cooper, C. L. (2012). Job and work attitudes, engagement and employee performance: Where does psychological well-being fit in? Leadership and Organizational Developmet Journal, 33, 224–232.
Sonesh, S. C., Coultas, C. W., Lacerenza, C. N., Marlow, S. L., Benishek, L. E., & Salas, E. (2015). The power of coaching: a meta-analytic investigation. Coaching: An International Journal of Theory, Research and Practice, 8(2), 73–95.
Stajkovic, A. D., & Luthans, F. (1998). Self-efficacy and work-related performance: A meta-analysis. Psychological Bulletin, 124, 240–261.
Theeboom, T., Beersma, B., & Vianen, A. E. M. van. (2014). Does coaching work? A meta-analysis on the effects of coaching on individual level outcomes in an organizational context. The Journal of Positive Psychology, 9(1), 1–18.
Wright, T. A., & Cropanzano, R. (2000). Psychological well-being and job satisfaction as predictors of job performance. Journal of Occupational Health Psycholology, 5, 84–94.


Where Can You Be Generous?

Posted on by by Posted in Career Development, Coaching Practice, Self-Assessments, Strategic Planning, Business Decisions, Organizational Development

A Different Way to Look at Your “Unique Value Contribution”

In an interview with Chase Jarvis, Seth Godin gave me a lot of food for thought when he suggested that we all ourselves this question:

“Where are you being generous – completely selfless and generous – so that an organization or person is changed for the better? Can you do that again and again and again?” (44m 10s)

Unique Value Contribution

The question is big, and it is very relevant for career coaching and business development. Even without the – perhaps too high – standard of being “completely selfless”, it gives a beautiful angle to the classic and essential question of: “How can you contribute value?”

For example, with a career-coaching client we might explore the question:
“What skills do you already have, or can you acquire, that are valuable to a potential employer?”

Or, when working with a business owner we might ask:
“How does your service, or your product, make a true difference in people’s lives?”
“What niche can you develop, where you can more easily make a bigger difference, and add more value, than anybody else could?”

These more typical coaching questions easily translate into “where can you be generous”, as in:
“Where can you most effectively and genuinely (and therefore sustainably) give more than anybody expects?”
“What strengths (skills, expertise, passion, resources) do you have that set you apart by allowing you to contribute more than others can?”

Here is the full-length interview, worth listening to anyway.

by Ursina Teuscher (PhD), at Teuscher Decision Coaching, Portland OR


Upcoming Workshop: Business Vision

Posted on by by Posted in Financial Decisions, Strategic Planning, Business Decisions, Organizational Development

Workshop: Business VisionMy next workshop is targeted to small business owners, solo-preneurs, people in private practice, or those interested in starting a business. It will be an intensive session to hone your business vision and mission.

The workshop is limited to a small number of participants to allow for a very personalized and interactive approach. We will work together to systematically explore your vision and purpose as a business, and to clarify your intention, values and goals.

As a take-home gift, you will receive a little guidebook for strategic planning. The guidebook goes beyond the contents of the workshop. It can serve as your own resource later on if you choose to develop a more detailed strategic plan based on your core vision.

If you know of people who are either thinking of starting a business or are running their own small business or private practice, I would love it if you could forward this announcement.

Workshop: Business Vision

Time:
Thursday, May 26, 4pm – 7pm

Location:
522 SW 5th Ave, Conference Room 7th Floor
Portland, OR 97204

You can see the full announcement and register here.

by Ursina Teuscher (PhD), at Teuscher Decision Coaching, Portland OR

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